The same questions all day
"Where is my order?" and return requests crowd out the conversations that need a person.
All services
Problem Problem Problem
Customer Support Automation
Answer the routine questions instantly. Keep people for the rest.
Order status, returns, sizing and product questions answered in minutes from your own data, in your brand's voice. Anything sensitive or uncertain goes straight to a person with the full context.
Slow replies after hours
Customers wait overnight or over the weekend for answers your systems already know.
Reviews without a response
Feedback piles up because writing thoughtful replies takes time.
What we automate
Built around your products, systems and team.
Every build is tailored to your business. These are the pieces most clients start with.
Order and return lookups
Answers pulled from your store, shipping and returns data in real time.
Product questions
Sizing, ingredients, compatibility and availability answered from your catalog and policies.
Review replies
Responses drafted in your voice for approval, with problems routed to the right person.
Smart escalation
Refunds over a limit, complaints and anything the AI is unsure about handed to your team.
FAQ
Common questions.
Will customers know they're talking to AI?
We recommend being transparent, and we design replies so customers can reach a person easily at any point.
Which helpdesks do you support?
Gorgias, Zendesk, Gmail and Outlook are common starting points, along with chat tools on Shopify and other platforms.
What happens if the AI is wrong?
It only answers from your real data, escalates when it is unsure, and every reply is logged so mistakes are caught and corrected.
Free consultation
Find out what you can automate.
A 30-minute call. Bring one process that costs your team hours every week, and leave with a plan to automate it.